You're paid to be a plumber, not a receptionist stuck on the phone. Poppy answers 100% of your calls. Which means more jobs booked in, your diary filled and more money banked.
4 handled by Poppy whilst you worked
Trusted by UK plumbers and heating engineers
You've heard of AI doing amazing things, but you didn't think it could mean your business could utilise it to make more money and make your life easier? Well here's how.
You're under a sink, elbow-deep in a U-bend, busy doing a great job, but your phone keeps going all day. Calls that could be a new client. Someone with a leak. You don't answer because your hands are full of dirty water, and they call another plumber. That missing job is what we stop. Poppy has access to your availability and will answer calls, dispatch you for emergencies, book in services and quotes, and deal with all your calls all day long. Leaving you to get on with the job in peace.
Think of it this way. Poppy talks just like a human would, she understands your business, and then she gets to work 24/7. No sick days. No huge costs. In fact you'll make more money, lots more, just by bringing Poppy into your business. More on that below.
A real call, unedited. Dave Thompson rings Davies Decorators to book a quote. Watch how Poppy handles it from "hello" to "goodbye".
A boiler service runs £200. A repair, £400 to £800. A new boiler install, £2,500 to £3,500. The call you just heard could be any of those. So what happens if you don't pick up?
One boiler install pays for Poppy for nearly two years. Most plumbers miss two or three calls a week. That's easily £15,000+ in lost work a year.
Sources: Checkatrade average quotes for UK boiler repair and installation, 2025.
You can't be a great plumber and spend all your time on the phone dealing with calls. So Poppy answers the call whilst you finish the job and earn the money.
You can't expect to spend half your day on the phone as a plumber and effectively manage emergency calls and new business enquiries and be on the tools getting jobs finished - something's got to give.
Burst pipes at 11pm. Boilers down in winter. Leaks during the school run. Every emergency call you miss is £200-£500 walking straight to the next plumber on Google.
You're flat on your back under a sink. Or up in a loft. Or wrist-deep in a boiler. The phone rings and rings. By the time you're clean enough to call back, they've booked someone else.
"Do you do Worcester boilers?" "How much for a power flush?" "Are you Gas Safe?" Same calls, same answers, all day long. Each one stops you actually doing the work.
Stop juggling two jobs. Poppy takes the phone off your back, so you stay on the tools and finish the work. Every call answered. Every customer looked after. Every emergency caught.
Built around how plumbers actually work. You stay on the tools. Poppy handles the rest.
Poppy listens for the words that matter (burst, leak, no heat, smell of gas, water everywhere) and routes the call live to your mobile. Out-of-hours, on the job, doesn't matter. The genuine emergencies always get through.
Tell Poppy your callout fee, hourly rate, boiler service price, power flush price. She quotes them on every call. No more "I'll have to check and call you back."
Annual boiler services, landlord gas safety certs, planned bathroom refits. Poppy checks your diary and books them in whilst the customer's still on the call. No follow-ups needed.
"Are you VAT registered?" "Can you do it for cash?" "I want it done tomorrow but I'm not paying that much." Poppy handles tyre-kickers professionally so you don't waste your evening calling them back.
Customer wants to see Worcester Bosch options or your business address? Poppy sends the link or postcode by text whilst they're still on the call. Job done in 30 seconds.
Pull up at the next job, check your phone. Poppy's already sent you the summary, postcode, problem, quote price and any photos the customer texted in. You're up to speed before you ring the doorbell.
On your 15-minute setup call we capture everything Poppy needs to know about your business - your service areas, specialities (gas, oil, LPG, biomass, boiler servicing), callout rates and guarantee terms. Then we build her bespoke for your business and she's answering your phone within 48 hours.
You're already losing jobs to voicemail. Don't lose another week setting up complicated software.
Pop in your website URL or Google Business Profile. Poppy reads it and learns your services, prices, areas covered and Gas Safe number automatically. No website? We'll build you one for £99.
Tell Poppy what counts as an emergency, what your callout rate is, and how to reach you out-of-hours. Test her with a fake call to make sure she sounds right.
Forward your business number to Poppy when you're busy or out-of-hours. Get every call summary by text and email the moment the customer hangs up.
20 calls a day. Roughly 4 minutes each. That's 80 minutes you spend on the phone instead of on the tools, every single working day. Here's what that costs you over a year, and what Poppy gives back.
20 calls multiplied by 4 minutes average. The phone tax on every single working day, every year.
Poppy handles 90% of your call workload. Totalled up, that's seven full working weeks back on the tools, or back at home with the family.
One emergency callout a week recovered, at £200 average. That alone pays for Poppy a hundred times over.
The shift in plain English: You stop trying to be two people. You go back to being one thing, the plumber who does the work. The phone keeps ringing. Poppy keeps answering. You keep working, keep earning, keep your evenings.
One emergency callout and Poppy's paid for itself for the whole year. Cancel anytime, no contracts.
For sole traders just getting back the calls they're missing.
For busy plumbers who need bookings, transfers and emergency routing.
For multi-team operations. Bespoke onboarding by the founder.
Everything plumbers actually want to know before trying Poppy.
Join the UK plumbers letting Poppy handle the phone whilst they finish the job, take more bookings and pocket more deposits.
Book your free setup call →No card required · Set up in 10 minutes · Cancel any time