Practical advice for UK service businesses on never missing a customer call, getting more quotes booked in, and using AI properly without it sounding like a robot.
Right. You're up a ladder, elbow-deep in a U-bend, or halfway through cutting a kitchen worktop, and your phone goes off again. Third time this morning. You can't pick it up. By the time you ring back, the customer's already booked another company from their Google search.
Read article →Most plumbers, electricians and tradespeople have a number in their head when you ask this. Twenty quid? A hundred? But the actual cost, when you do the maths properly, is far higher than most owners realise. And it compounds quickly.
Read article →If you run a small service business in the UK and you're tired of missing calls, you've got four real options for handling the phone. Voicemail, a traditional answering service, an AI receptionist, or hiring an actual human. Each has trade-offs. Here's the maths, picked apart.
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