Made in Britain
For UK locksmiths · Built in Britain

Win more callouts. Answer every lockout.

You're paid to be a locksmith, not a receptionist stuck on the phone. Poppy answers 100% of your calls. Which means more callouts won, your diary filled and more money banked.

Founder offer · £79 £49/mo locked in for life
7 days free Live the same day 30-day money-back MLA-friendly
24/7 Emergency cover
7 weeks Of your year back
£200+ Avg job saved
£79 Starts from /mo
Emergency call routed Lockout · Just now
+£2,180 This week from saved jobs
9:41 •••

Today's calls

4 handled by Poppy whilst you worked

Mrs Patterson 3:42 PM
Locked out, two kids inside, no spare key. Dispatched emergency callout, on-site in 20 minutes.
Emergency dispatch
Sarah Mitchell 2:14 PM
New tenant moving in next week, wants full lock change on a 3-bed terrace. Booked Tuesday 10am.
Lock change booked
Mrs Khan 11:47 AM
Security upgrade after attempted break-in. Sent 3 photos of damaged door. Quote visit booked Saturday 11am.
Consultation booked
Linda Hayes 9:23 AM
Asked about Yale British Standard lock pricing. Texted brand options mid-call.
Info sent

Trusted by UK locksmiths and security specialists

What is an AI answering service?

You're a Locksmith and this AI could change your business FOREVER

You've heard of AI doing amazing things, but you didn't think it could mean your business could utilise it to make more money and make your life easier? Well here's how.

You're on a callout, picking a lock or fitting a deadbolt, busy doing a great job, but your phone keeps going all day. Calls that could be a new client. Someone locked out and desperate. You don't answer because you're hands-deep in a stuck lock, and they call another locksmith. That missing callout is what we stop. Poppy has access to your availability and will answer calls, dispatch you for emergencies, book in lock changes and security upgrades, and deal with all your calls all day long. Leaving you to get on with the job in peace.

Think of it this way. Poppy talks just like a human would, she understands your business, and then she gets to work 24/7. No sick days. No huge costs. In fact you'll make more money, lots more, just by bringing Poppy into your business. More on that below.

Hear Poppy in action

Listen to Poppy deal with a call and this is just a tiny part of what she can do.

A real call, unedited. Dave Thompson rings Davies Decorators to book a quote. Watch how Poppy handles it from "hello" to "goodbye".

Inbound call
DT
Dave Thompson
07700 900 123 · Sevenoaks
0:00
0:00 1:08
Headphones recommended. Watch the transcript light up as she talks.
Poppy
Thanks for calling Davies Decorators. My name's Poppy. Just a heads up, I'm an AI receptionist, but talk to me like you would a human. So how can I help you today?
Dave
Hiya, yeah. I'm looking to get a couple of rooms painted. Um, can someone come and give me a quote?
Poppy
Of course. Whereabouts are you based?
Dave
In the Sevenoaks area.
Poppy
Great. And what rooms are we looking at?
Dave
It'll be the lounge and the hallway, just the walls and the ceiling.
Poppy
Got it. Mark's got a couple of slots available for a quote visit. Thursday at ten AM or Friday at ten AM. Which works better for you?
Dave
Can we go with Friday ten AM?
Poppy
Perfect. Can I grab your name, mobile number, and the full address, please?
Dave
Okay my name is Dave Thompson. Mobile number is 07700900123. And the address, 14 Oak Lane, Sevenoaks, TN13 2AB
Poppy
Thanks Dave. Just to confirm, you're booked in with Mark for Friday at ten AM. He'll send you a confirmation text shortly. Anything else I can help you with?
Dave
No, that's great. Cheers.
Poppy
Thanks Dave, speak soon.
Dave
Bye.
Poppy
Goodbye.
The maths on that call

One call. £80 to £400.

A standard lockout is £80 to £150. A deadbolt install, £150 to £250. A full home security upgrade, £300 to £500. Most calls are urgent, which means most calls book.

If you don't answer
£0
Someone's locked out at 8pm. They ring the next locksmith on Google. They're on their way in 20 minutes. All you have is a missed call.
vs
If Poppy answers
£80–£400
Job booked, ETA confirmed, deposit captured. You turn up, sort it, customer keeps your number for next time.

Locksmith calls convert at 80%+ because they're urgent. Miss two a week and you've burned £15,000+ a year. Plus the repeat work and referrals you'll never know about.

Sources: Master Locksmiths Association UK callout averages, 2025.

Tuesday, 4:47pm

Hands on a lock. Phone in your pocket.

You can't expect to be picking a lock at 11pm and effectively manage emergency call enquiries and quote follow-ups at the same time. So Poppy answers the call whilst you finish the job and earn the money.

The problem

Every locksmith knows this nightmare.

You're trying to focus on the job at hand and your phone is ringing day and night. You can't expect to effectively manage new lockout enquiries and deal with existing customers and manage the admin on top of every callout.

Emergencies you'll never know about

Locked-out customer calls at 11pm. Snapped key with kids inside. Burglary aftermath, family in shock. Industry data: nearly 4 in 5 emergency callers hang up before voicemail kicks in. Every one of those is a £100+ callout gone to the next locksmith on Google.

Hands on a stuck lock, phone ringing

You can't take a phone call when you're picking a lock or fitting a new mortice. The phone rings, you can't answer. Phone goes to voicemail. Callout goes to the next locksmith.

Same questions, twenty times a day

"How much for an emergency lockout?" "Are you 24/7?" "Are you MLA registered?" Same questions, same answers, all day long. Each one stops you actually doing the work.

What Poppy does for locksmiths

Poppy - built to make your life easier.

Built around how locksmiths actually work. You stay on the job. Poppy handles the rest.

Quotes accurate prices, every time

Tell Poppy your rates for emergency lockouts (day, night, weekend), lock changes, rekeys, mortice locks, security upgrades, autolocks. She quotes them on every call. No more "I'll have to check and call you back."

Dispatches and books straight in

Lock changes, rekeys, security upgrades, planned autolock services. Poppy checks your diary and books them in whilst the customer's still on the call. Emergencies dispatch live. Sends confirmation by text. No follow-ups needed.

Briefs you between jobs

Pull up at the next callout, check your phone. Poppy's already sent you the summary, postcode, lock type, urgency level and any photos the customer texted in. You're up to speed before you knock.

Knows your patch, knows your prices

On your 15-minute setup call we capture everything Poppy needs to know about your business - your specialities (residential, commercial, automotive, emergency), service areas, callout rates and lock types you cover. Then we build her bespoke for your business and she's answering your phone within 48 hours.

If your business takes phone calls, Poppy AI is your path to more customers, more revenue and less time on the phone for you.

Start Free Trial →
Our promise to you

Built for UK tradespeople & small business owners.

Built by a British AI company, and our Founder personally reaches out to every user to get your feedback — so we can make Poppy the second best thing in your business (behind you).

7 days free to try her. 30 days money-back if she doesn't earn her keep. We're only happy if you're happy. That's the deal.

Built in Britain, owned in Britain 7 days free, 30 days money-back Founder checks in personally after 2 weeks
What happens next

Three steps. Live the same day.

No tech know-how needed. No paperwork. No waiting. We do the heavy lifting so you can stay on the tools.

1

Sign up for your free 7-day trial

Two minutes online. No card required. Cancel any time before day 8.

2

Complete the in-app setup wizard

Five short steps inside your dashboard — your services, opening hours, three things customers always ask, a test call with Poppy, and forwarding your phone. Five minutes from start to finish.

3

Poppy is live the same day

She's answering every call, booking quotes, handling enquiries, and texting you the details — like an employee, only she works 24/7 and never calls in sick.

The real impact

Using Poppy will give you less admin and more money banked - It's a no brainer.

20 calls a day. Roughly 4 minutes each. That's 80 minutes you spend on the phone instead of on a callout, every single working day. Here's what that costs you over a year, and what Poppy gives back.

80mins
A day on the phone

20 calls multiplied by 4 minutes average. The phone tax on every single working day, every year.

7weeks
Of your year, handed back

Poppy handles 90% of your call workload. Totalled up, that's seven full working weeks back on callouts, or back at home with the family.

£10k+
In jobs you'd otherwise miss

Just one missed lockout a week recovered, at £100+ ticket value. Easily pays for Poppy several times over.

The shift in plain English: You stop trying to be two people. You go back to being one thing, the locksmith who does the work. The phone keeps ringing. Poppy keeps answering. You keep working, keep earning, keep your evenings.

Pricing

Honest pricing. No surprises.

One flat monthly fee. No setup costs, no contracts, no per-minute overage charges that double your bill. Cancel anytime.

LIMITED OFFER

Starter

For solo tradespeople and small businesses just getting started.

£ 49 /month was £79

Locked at £49 for life. Upgrade to Pro any time and keep 15% off, forever.

  • Poppy handles every call — answers questions, takes messages, books in callbacks
  • 250 minutes of calls included each month
  • Custom greeting and FAQs trained on your business
  • Spam, sales and recruiter call filtering
  • Instant text and email summaries after every call
  • Mobile-friendly dashboard with full transcripts and recordings
  • Your own dedicated UK phone number
Claim your discount →
Which one's right for you?

Solo locksmith or running a team? Here's the easy answer.

Two paths, depending on whether you're flying solo or running a locksmith firm. We've done the thinking so you can pick in 10 seconds.

Working solo

Just you, your van, and the phone.

You're a jobbing locksmith. Mostly emergency lockouts, lock changes, the odd security upgrade. Most weeks you handle 5 to 15 callouts and another batch of quote enquiries that ring whilst you're picking a lock or driving between jobs.

  • Calls forward straight to your mobile, no team to route around
  • Calendly & Google Calendar sync (rolling out June) so callouts go straight in your diary
  • End-of-day text summary so you can plan tomorrow's work over a brew
  • Spam filter that stops insurance robocalls and lead-gen pests dead
We'd suggest
Pro · £179/month
750 minutes for your busiest months, plus live transfers for the genuine emergencies.
Start Pro free trial
Running a team

Several engineers, one busy phone.

You're running a locksmith firm. Multiple engineers, multiple vans, jobs running across the area at once. Emergency calls 24/7, quote enquiries during the day, the office phone never stops and your time disappears managing the rota.

  • Multi-team routing: emergencies to the on-call engineer, commercial quotes to your senior
  • Custom training on each engineer's specialities (auto, residential, commercial), day rates and patches
  • Zapier link into your job management software (ServiceM8, JobLogic, Tradify and more)
  • Dedicated onboarding to map your full team and on-call rota in week one
We'd suggest
Pro · £179/month
Every multi-engineer locksmith firm's setup is a bit different. We onboard you personally, configure Poppy for your engineers and set up your on-call routing together. Book a 15-minute chat to see if it's right for you.
Book a 15-min chat

Somewhere in between? One mate covering after-hours, occasional cover for holidays, picking up the odd commercial contract? Start on Starter at £79/month with 250 minutes. Upgrade any time, no contracts. We won't charge a penny until day 8.

Locksmith questions

The honest answers.

Everything locksmiths actually want to know before trying Poppy.

Is it an option to change the voice style of Poppy?
Yes. We can discuss what you'd like and then find a voice style to suit your needs. Warmer, brisker, more formal, more casual — whatever fits your business and your customers. We're only happy if you're happy.
Will Poppy actually understand locksmith terminology?
Yes. Poppy understands the trade: lockouts, mortice locks, deadbolts, rim locks, BS3621, snapped keys, rekey, master keying, automotive callouts, the lot. She also knows the brands customers will mention: Yale, Chubb, Mul-T-Lock, ABS, ERA, Banham, Asec, Union. If she ever doesn't know something specific to your firm, you can teach her in 30 seconds in the dashboard.
Can Poppy handle urgent calls and out-of-hours enquiries?
That's exactly what she's built for. You set the rules for what counts as urgent (lockouts with kids inside, post-break-in callouts, snapped keys, vulnerable customers) and Poppy listens for those signals on every call. The moment she hears one of those signals, she texts you immediately with the caller's name, number and the reason for the call so you can ring them straight back. On the Pro plan, she can also transfer the call live to your mobile.
Will Poppy quote prices accurately?
Only what you tell her to quote. You set your rates for emergency callouts (day, night, weekend), lock changes, rekeys, security upgrades, autolock callouts, the lot. She'll never make up a price. If a customer asks something you haven't priced, she'll say "I'll need to assess on site for an exact quote. When's a good time for someone to come and look?"
What happens if I'm halfway through a callout and Poppy transfers a call to me?
On the Starter plan, Poppy texts you immediately for true emergencies (lockouts with kids inside, post-break-in calls) so you can ring back fast. No live transfer — but every call is logged in your dashboard within seconds. On the Pro plan, you can choose to have emergency calls transferred live to your mobile instead. You can also set "Do not disturb" hours, and every call is logged either way.
Can Poppy take payments or deposits?
Not directly. For security reasons we don't take payment details over the phone. But Poppy can text the caller a Stripe payment link mid-call so they can sort the deposit themselves while she's still on the line with them.
What about existing customers calling for follow-up work? (Pro)
Poppy can recognise repeat callers, names and phone numbers. Tag your existing customers in the dashboard and Poppy treats them differently: warmer greeting, faster routing, follow-up questions get logged or passed straight to the right engineer. They feel looked after even when you're on another callout.
How quickly can I cancel if I don't like it?
No notice period, no exit fees, no contracts. Cancel from your dashboard whenever you want and you won't be charged again. We won't take a penny during the 7-day trial. Cancel any time before day 8 and pay nothing.
What's the special discount?
Our next 50 customers to sign up lock in Starter at £49/month for life, instead of the regular £79. Same product, same minutes, same support. We'll never put your price up while you stay subscribed. As a thank-you, discount members also keep 15% off Pro for life if they ever upgrade. If you cancel and rejoin later, you'll be on the public price like everyone else.
What if I want to upgrade to Pro later?
As a discount member, you keep 15% off Pro forever. So instead of £179/month you'd pay around £152/month, locked in for life. You can upgrade any time from your dashboard and the loyalty discount applies automatically. No re-signing, no losing your discount status.
What happens when the 50 discount spots are gone?
The £49 discount disappears and pricing automatically reverts to standard £79/month for new customers. The counter at the top of the homepage updates live, so you can see exactly how many founder spots remain in real time.
Is the £49 price really locked in for life?
Yes. As long as your subscription stays active, you stay on £49/month for life. Any future price rise applies only to new customers, never to discount members. It's our thank-you for backing us early when we needed it most.

Stop juggling phone calls. Start picking locks and earning more.

Join the UK locksmiths letting Poppy handle the phone whilst they finish the callout, take more bookings and pocket more emergency fees.

Start Free Trial →

7-day free trial · 30-day money-back · Live the same day · Cancel any time

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Practical advice for UK service businesses on missing fewer calls, winning more quotes and getting your time back. Written by the founder. Unsubscribe any time.