You're paid to be a locksmith, not a receptionist stuck on the phone. Poppy answers 100% of your calls. Which means more callouts won, your diary filled and more money banked.
4 handled by Poppy whilst you worked
Trusted by UK locksmiths and security specialists
You've heard of AI doing amazing things, but you didn't think it could mean your business could utilise it to make more money and make your life easier? Well here's how.
You're on a callout, picking a lock or fitting a deadbolt, busy doing a great job, but your phone keeps going all day. Calls that could be a new client. Someone locked out and desperate. You don't answer because you're hands-deep in a stuck lock, and they call another locksmith. That missing callout is what we stop. Poppy has access to your availability and will answer calls, dispatch you for emergencies, book in lock changes and security upgrades, and deal with all your calls all day long. Leaving you to get on with the job in peace.
Think of it this way. Poppy talks just like a human would, she understands your business, and then she gets to work 24/7. No sick days. No huge costs. In fact you'll make more money, lots more, just by bringing Poppy into your business. More on that below.
A real call, unedited. Dave Thompson rings Davies Decorators to book a quote. Watch how Poppy handles it from "hello" to "goodbye".
A standard lockout is £80 to £150. A deadbolt install, £150 to £250. A full home security upgrade, £300 to £500. Most calls are urgent, which means most calls book.
Locksmith calls convert at 80%+ because they're urgent. Miss two a week and you've burned £15,000+ a year. Plus the repeat work and referrals you'll never know about.
Sources: Master Locksmiths Association UK callout averages, 2025.
You can't expect to be picking a lock at 11pm and effectively manage emergency call enquiries and quote follow-ups at the same time. So Poppy answers the call whilst you finish the job and earn the money.
You're trying to focus on the job at hand and your phone is ringing day and night. You can't expect to effectively manage new lockout enquiries and deal with existing customers and manage the admin on top of every callout.
Locked-out customer calls at 11pm. Snapped key with kids inside. Burglary aftermath, family in shock. Industry data: nearly 4 in 5 emergency callers hang up before voicemail kicks in. Every one of those is a £100+ callout gone to the next locksmith on Google.
You can't take a phone call when you're picking a lock or fitting a new mortice. The phone rings, you can't answer. Phone goes to voicemail. Callout goes to the next locksmith.
"How much for an emergency lockout?" "Are you 24/7?" "Are you MLA registered?" Same questions, same answers, all day long. Each one stops you actually doing the work.
Built around how locksmiths actually work. You stay on the job. Poppy handles the rest.
Poppy listens for the words that matter (locked out, kids inside, snapped, broken in, urgent, asap) and routes the call live to your mobile. Out-of-hours, on a callout, doesn't matter. The high-priority emergencies always get through.
Tell Poppy your rates for emergency lockouts (day, night, weekend), lock changes, rekeys, mortice locks, security upgrades, autolocks. She quotes them on every call. No more "I'll have to check and call you back."
Lock changes, rekeys, security upgrades, planned autolock services. Poppy checks your diary and books them in whilst the customer's still on the call. Emergencies dispatch live. Sends confirmation by text. No follow-ups needed.
Pull up at the next callout, check your phone. Poppy's already sent you the summary, postcode, lock type, urgency level and any photos the customer texted in. You're up to speed before you knock.
On your 15-minute setup call we capture everything Poppy needs to know about your business - your specialities (residential, commercial, automotive, emergency), service areas, callout rates and lock types you cover. Then we build her bespoke for your business and she's answering your phone within 48 hours.
You're already losing jobs to voicemail. Don't lose another week setting up complicated software.
Pop in your website URL or Google Business Profile. Poppy reads it and learns your services, prices, areas covered and registration numbers automatically. No website? We'll build you one for £99.
Tell Poppy what counts as urgent (lockouts with kids inside, post-break-in calls, snapped keys), your rates for emergency callouts, and how to reach you when you're on a job. Test her with a fake call to make sure she sounds right.
Forward your business number to Poppy when you're busy or out-of-hours. Get every call summary by text and email the moment the customer hangs up.
20 calls a day. Roughly 4 minutes each. That's 80 minutes you spend on the phone instead of on a callout, every single working day. Here's what that costs you over a year, and what Poppy gives back.
20 calls multiplied by 4 minutes average. The phone tax on every single working day, every year.
Poppy handles 90% of your call workload. Totalled up, that's seven full working weeks back on callouts, or back at home with the family.
Just one missed lockout a week recovered, at £100+ ticket value. Easily pays for Poppy several times over.
The shift in plain English: You stop trying to be two people. You go back to being one thing, the locksmith who does the work. The phone keeps ringing. Poppy keeps answering. You keep working, keep earning, keep your evenings.
A handful of recovered emergency lockouts and Poppy's paid for the year. Cancel anytime, no contracts.
For sole traders just getting back the calls they're missing.
For busy locksmiths who need callouts booked, live transfers and emergency routing.
For multi-team operations. Bespoke onboarding by the founder.
Two paths, depending on whether you're flying solo or running a locksmith firm. We've done the thinking so you can pick in 10 seconds.
You're a jobbing locksmith. Mostly emergency lockouts, lock changes, the odd security upgrade. Most weeks you handle 5 to 15 callouts and another batch of quote enquiries that ring whilst you're picking a lock or driving between jobs.
You're running a locksmith firm. Multiple engineers, multiple vans, jobs running across the area at once. Emergency calls 24/7, quote enquiries during the day, the office phone never stops and your time disappears managing the rota.
Somewhere in between? One mate covering after-hours, occasional cover for holidays, picking up the odd commercial contract? Start on Starter at £79/month with 250 minutes. Upgrade any time, no contracts. The 7-day trial doesn't even need a card.
Everything locksmiths actually want to know before trying Poppy.
Join the UK locksmiths letting Poppy handle the phone whilst they finish the callout, take more bookings and pocket more emergency fees.
Book your free setup call →No card required · Set up in 10 minutes · Cancel any time